ServiceNow GenAI & Agentic AI

ServiceNow GenAI & Agentic AI—Designed for Real Work, Not Demos

We help enterprises design, deploy, and scale secure GenAI and agentic AI solutions on ServiceNow—turning AI ambition into measurable operational impact.

GenAI promises speed, efficiency, and better service—but most organizations struggle to move beyond experimentation.

Teams face common challenges:

  • GenAI proof-of-concepts that never reach production
  • Uncertainty around autonomous AI agents and governance
  • Concerns about hallucinations, security, and compliance
  • A lack of ServiceNow-specific AI expertise
  • Pressure to show ROI—not just innovation

That’s where we come in.

Our Services

AI Strategy & Use Case Design

  • GenAI and agentic AI opportunity assessment
  • High-value use case identification across ITSM, CSM, HRSD, SecOps
  • ROI modeling and prioritization
  • Executive and stakeholder workshops

ServiceNow GenAI Implementation

  • Now Assist configuration and customization
  • LLM integration (Azure OpenAI, OpenAI, and enterprise-approved models)
  • Prompt engineering grounded in ServiceNow data
  • Knowledge enablement and summarization

Agentic AI on ServiceNow

  • Autonomous AI agents that take action—not just chat
  • Multi-step, goal-driven workflows
  • Human-in-the-loop controls
  • Exception handling and escalation logic

AI Governance, Risk & Trust

  • Hallucination mitigation strategies
  • Data access controls and model guardrails
  • Monitoring, evaluation, and auditability
  • Compliance-aligned AI architectures

Optimization & Scale

  • Production hardening
  • Performance and cost optimization
  • Continuous agent improvement
  • Enablement of internal ServiceNow teams

Common Use Cases We Deliver

Autonomous Incident Triage & Resolution
AI agents classify, prioritize, and resolve incidents—reducing manual effort and MTTR.

GenAI-Powered Knowledge Creation
Automatically generate, summarize, and improve knowledge articles from real ticket data.

Employee Service Automation
AI agents handle HR and internal service requests end-to-end with human oversight.

Customer Service Intelligence
Summarize cases, recommend actions, and assist agents with contextual insights.

Security Operations Enablement
AI-assisted analysis and response workflows for security incidents.

Each solution is designed with governance, accuracy, and operational trust in mind.